Jackpoty Casino Privacy Policy

At Jackpoty Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at jackpoty.com. We are operated by Novatrix SRL, a company registered in Costa Rica (reg. 3-102-893958), and we are licensed by the Tobique Gaming Commission under e-gaming licence No. 0000002. By using our services, you agree to the practices described in this document. If you have any questions, please contact us at support@jackpoty.com.

1. Information We Collect

When you register and use our Jackpoty online casino platform, we may collect the following types of personal information:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, [!7MJ06WjV)&bR7J, and account preferences
• Payment details, including deposit and withdrawal method information
• Government-issued identification documents for identity verification (KYC)
• Transaction history, gaming activity, and wagering records
• Device information, IP address, browser type, and operating system
• Communication records, including live chat logs and emails to support@jackpoty.com

We collect this information directly from you during registration, through your use of our services, and automatically via cookies and similar tracking technologies. At Jackpoty Casino, we only collect data that is necessary and relevant to providing you with a safe and enjoyable gaming experience.

2. How We Use Your Information

Our Jackpoty platform uses your personal data for clearly defined purposes. We process your information to:

• Create and manage your casino account and verify your identity
• Process deposits and withdrawals using your chosen payment methods
• Provide access to our jackpoty slots, live casino, table games, sportsbook, and esports sections
• Administer bonuses, promotions, and our Jackpoty VIP Club rewards
• Comply with anti-money laundering (AML) regulations, which require deposits to be wagered at least three times
• Detect and prevent fraud, abuse, and unauthorised account access
• Provide 24/7 customer support via live chat and email
• Send you relevant promotional communications, where you have consented
• Improve our platform and personalise your experience

We at Jackpoty Casino do not sell your personal data to third parties for their marketing purposes under any circumstances.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: Processing is necessary to provide the services you have requested from Jackpoty Casino
• Legal obligation: We are required by law to verify identities, prevent fraud, and comply with AML regulations
• Legitimate interests: We process certain data to protect our platform and improve our services
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent

4. Cookies and Tracking Technologies

Our Jackpoty casino website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver relevant content. Cookies help us remember your preferences, keep your session active, and understand how you interact with our jackpoty casino games and other features.

We use the following types of cookies:

• Essential cookies: Required for core functionality, such as logging in to your account
• Analytical cookies: Help us understand how visitors use our platform
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant promotions and offers

You can manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our services at Jackpoty Casino.

5. Sharing Your Information

We may share your personal data with selected third parties where necessary to operate our services effectively. These include:

• Payment processors and financial institutions handling your transactions (Visa, Mastercard, Neteller, Skrill, ecoPayz, and cryptocurrency networks)
• Game providers such as Evolution, Pragmatic Play, NetEnt, Play'n GO, and others who supply content to our platform
• Identity verification and KYC service providers
• Regulatory authorities, including the Tobique Gaming Commission, when required by law
• Our dispute resolution provider, EGIS (egis.io / disputes@egis-adr.com)
• Fraud prevention and security service providers

All third parties we work with are contractually obligated to handle your data securely and only for the specified purposes. We at Jackpoty Casino ensure that data sharing agreements meet applicable privacy standards.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, we keep records for a minimum of five years following account closure to comply with AML and gaming regulatory requirements. When data is no longer needed, we securely delete or anonymise it.

7. Data Security

At Jackpoty Casino, we implement robust technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include SSL encryption, secure servers, access controls, and regular security audits. However, no system can be entirely guaranteed against all threats, and we encourage you to use a strong, unique [!7MJ06WjV)&bR7J for your account and never share your login credentials with anyone.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Jackpoty platform:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete information
• Right to erasure: Request deletion of your data where no legal obligation requires us to retain it
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw any previously given consent at any time

To exercise any of these rights, please contact us at support@jackpoty.com. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

9. Restricted Countries and VPN Policy

Our services are not available to residents of certain jurisdictions, including the United Kingdom, United States, and a number of other restricted territories. We do not knowingly collect personal data from individuals located in these regions. Additionally, the use of VPN services to circumvent geographic restrictions is strictly prohibited on our platform. If we detect VPN usage, we reserve the right to suspend or close the account and withhold any associated funds.

10. Children's Privacy

Our Jackpoty Casino services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the legal gambling age. If you believe a minor has registered on our platform, please contact us immediately at support@jackpoty.com so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of our Jackpoty online casino following any updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team. We at Jackpoty Casino are here to help and will respond promptly to all privacy-related enquiries.

• Email: support@jackpoty.com
• Live Chat: Available 24/7 on our website
• Dispute Resolution: EGIS — egis.io / disputes@egis-adr.com
• Operator: Novatrix SRL, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica